Refund Policy
Thoughtful purchases deserve straightforward support.
At Culinory, we want every kitchen purchase to feel considered and comfortable. If an order is not right, our free 30-day return and exchange policy gives you a clear way to request assistance and find an appropriate resolution.
Request a return within 30 days of delivery.
Eligible returns and exchanges have no return shipping fee.
Our customer care team is available around the clock.
Our Return Promise
Whether you ordered a countertop appliance, a cookware set, or everyday preparation tools, our policy is designed to help you understand how returns and exchanges are requested and reviewed.
Return Window
Request a return or exchange within 30 days of receiving your order. The delivery date determines the start of the return window.
Eligibility Review
Each request is reviewed in light of the product, its condition, and the reason for return. Please retain included accessories and components where possible.
Complimentary Returns
There is no return shipping charge for approved, eligible returns and exchanges. Our team will explain the proper arrangements.
How Returns Work
Start by contacting us with your order details so we can review your request and give you the correct instructions before you send anything back.
Request Assistance
Get in touch within 30 days of delivery and provide your order number and the item you wish to return.
Share the Details
Explain the reason for the return. Photos can help if an item arrived damaged, incorrect, or incomplete.
Receive Instructions
We will review the request and provide the applicable steps, including any return shipping arrangements.
Complete the Process
Follow the instructions and securely package the item when requested. We will communicate the outcome of the review.
Refund Processing
Once an eligible return has been reviewed and approved, we will explain the refund details. Posting times depend on the payment method and financial institution.
Returned products may be examined against the original request and applicable conditions.
Approved refunds are generally made to the original method of payment, unless another arrangement is required.
Payment providers and financial institutions may need additional time to show the refund after it is issued.
The amount refunded is based on the eligible amount actually paid, including applicable discounts.
Exchanges
An exchange may be a better solution when another available product option meets your needs. Eligible exchanges can be requested within 30 days of delivery and are subject to review and availability.
Different Options
Tell us which product, size, or other available option you would prefer. We will help review what can be arranged.
Availability
Replacement options depend on inventory. If the requested item is unavailable, our team can explain the available alternatives.
Simple Instructions
For approved exchanges, we will provide guidance about any required return and the next steps for the replacement item.
When Something Is Wrong
If your package arrives damaged, contains an incorrect product, or seems incomplete, please let us know promptly. Photos and order details can help our team investigate.
Damaged Products
Share photos of the item and packaging where available.
Wrong Item
Tell us what was delivered and what you ordered.
Missing Components
Identify missing accessories or pieces so we can review the product details.
Additional Concerns
Describe anything else that needs clarification or assistance.
We're Here to Help
Have a question about eligibility, an exchange, or a refund already in progress? Culinory customer care is available 24 hours a day, seven days a week.
For efficient assistance, it helps to have these details ready:
Your order number and the email used at checkout.
The product name and a short explanation of your concern.
Photographs or additional information when relevant.
Please request return instructions before shipping an item back, as the appropriate return location may differ from our business address.